AI-BASED CHATBOT

AI-Based Chatbot

OVERVIEW

AI-based chatbots that automatically answer questions posed by humans in natural language allowing users to interact with computers more comfortably with less frustrations and more accurate answers.

FUNCTIONALITY

From a given question answer pair, the system generates variants for each question automatically by applying Paraphrasing. Using Natural Language Understanding [NLU] the system tries to deduce what questions mean, regardless of the way they are expressed and within a logical context making the AI-based chatbot not only smarter than scenario based chatbots but also offers higher interaction rates due to less user frustration.

Using a cognitive engine connected to a knowledge base allows for updated and correct information even if questions have not been programmed before and automated actions can be linked to certain questions.


USE CASES

  • Help visitors at any time of day to learn about your product offering by answering their typical questions and reduce the workload for your sales teams.

  • External service centers and customer support teams benefit by implementing a question answer chatbot that has updated policy.

  • In e-commerce platforms they can guide customers through smart concierge services and offer the next steps to guide towards purchase.